Guest Experience Manager
hace 4 semanas
It features 197 rooms, all with terraces and views of the golf course or the mountains. Under Hyatts Unbound Collection brand, this hotel will offer 4 restaurants, a helipad, 2 tennis courts, 2 paddle courts, a gym, a wellness center with a spa, and a meeting center. It also includes a childrens area, three swimming pools, and access to the golf courses.
We are looking for a Guest Experience Manager to join our team.
We seek committed, proactive, detail-oriented individuals with a drive for excellence.
Main responsibilities:
* Serve as brand ambassador to establish and nurture relationships with, guests, celebrities, VIP´s and the local community.
* Ensure and provide a professional upscale guest service experience, aligned with the brand pillars. Create a positive impression throughout the complete customer journey for guests.
* The Experience Manager supports guest experiences, music, marketing and lifestyle initiatives; managing creative projects from concept to completion, while maintaining integrity of brand voice and translating marketing objectives into creative strategies to drive revenue and build brand awareness.
* Ensure and provide a professional upscale guest service experience. Create a positive first impression for guests.
* Collaborate with internal and external partners to initiate agreements with entertainment artists for local support and performances.
* Evaluate and adjust overall guest experiences based on interaction with guests, industry trends, etc.
* Closely work with the Sales & Marketing Team to ensure visibility of guest experiences on all channels.
* Review and coment F&B experiences including presentation, service, lightning, and overall ambiences offered.
* Craft and maintain a live music and performance program in 4 outlets.
* Support and create activations and activities, in collaboration with operational departments. for special dates throughout the year (Christmas, San Juan, Easter, etc).
* Lead the disco project including 2-4 them night throughout the summer with concerts.
* Lead the rewarded curiosity program at the hotel, including daily actions for a select group of customers including upgraded experiences as private performances, special spa treatments, off menu cocktails, and more.
* Review in-house music system and selection as well as volumes to assure a correct overall property vibe.
-
Guest Experience Manager
hace 4 semanas
Mijas, Málaga, España La Zambra Hotel A tiempo completoLa Zambra Hotel 5* GL, located on a hill between two 18-hole golf courses in the Mijas Golf development, is a haven of peace, tranquility, and privacy for its guests. This hotel, formerly known as Byblos, was inaugurated in 1984 and became the preferred accommodation for the elite during the 90s. Now, it reopens its doors completely renovated.It features 197...
-
Guest Experience Manager
hace 1 semana
Mijas, Málaga, España La Zambra Hotel A tiempo completoLa Zambra Hotel 5* GL, located on a hill between two 18-hole golf courses in the Mijas Golf development, is a haven of peace, tranquility, and privacy for its guests. This hotel, formerly known as Byblos, was inaugurated in 1984 and became the preferred accommodation for the elite during the 90s. Now, it reopens its doors completely renovated.It features 197...
-
Guest Experience Manager
hace 3 semanas
Mijas, España La Zambra Hotel A tiempo completoEmpresas: La Zambra Hotel La Zambra Hotel 5* GL, located on a hill between two 18-hole golf courses in the Mijas Golf development, is a haven of peace, tranquility, and privacy for its guests. This hotel, formerly known as Byblos, was inaugurated in 1984 and became the preferred accommodation for the elite during the 90s. Now, it reopens its doors...
-
Guest Experience Manager
hace 1 semana
Mijas, España La Zambra Hotel A tiempo completoEmpresas: La Zambra Hotel La Zambra Hotel 5* GL, located on a hill between two 18-hole golf courses in the Mijas Golf development, is a haven of peace, tranquility, and privacy for its guests. This hotel, formerly known as Byblos, was inaugurated in 1984 and became the preferred accommodation for the elite during the 90s. Now, it reopens its doors...
-
Sales Manager
hace 1 mes
Mijas, España Quality Pool & Spa SL A tiempo completoQuality Pool & Spa SL es un proveedor de jacuzzis, piscinas, productos para piscinas y saunas con una excelente reputación. Pertenece a un Grupo de Empresas con Dirección Sueca que trabaja únicamente con proveedores de confianza tanto en España como en toda Europa, y busca ofrecer únicamente productos de alta calidad y la mejor Experiência de...
-
Customer Service Manager
hace 1 mes
Mijas, España Rincon Rent S.L. A tiempo completoAre you our new bilingual "Customer Service Manager"? It is essential that you are keen to learn, explore, and develop within our industry and company and that you are willing and qualified to master multiple skills related to the vacation rental industry. We offer a dynamic workplace where you will participate in developing new workflows and procedures...
-
Marketing Manager
hace 2 meses
Mijas, España Zoco Home A tiempo completoAre you looking for a new and exciting opportunity to join the growth and expansion of a global interior brand? An exciting opportunity has arisen for a passionate **Marketing Manager** **to join our vibrant marketing team. This role is for a creative and passionate professional who loves home deco, design and fashion, and how these products and...
-
Telemarketing Manager Usa Department Pm Hours
hace 3 días
Mijas, España European Consumer Claims (ECC) A tiempo completoAmerican Consumer Claims (ACC) are now recruiting a new Telemarketing Manager to join our expanding **US TEAM** on the back of our successful marketing campaigns on US radio and online producing 100’s of inbound leads each week. **What ECC are looking for**: - A motivated individual with a high performer mindset - Telemarketing management experience...
-
Private Wealth Trainee Associate
hace 2 meses
Mijas, España Prestige IFA Jobs A tiempo completoOur client is an experienced British owned IFA company. The company has an incredible business Europe and is looking for experienced client relationship mangers (also called BDM’s or coordinators) for their offices in Mijas Costa de Sol, Spain. These are people who have previously worked in client-facing and in telesales and/or in appointment-making...
-
Financial Coordinators Wanted
hace 2 meses
Mijas, España Prestige IFA Jobs A tiempo completoOur client is an experienced British owned IFA company. The company has an incredible business Europe and is looking for experienced client relationship mangers (also called BDM’s or coordinators) for their offices in Mijas Costa de Sol, Spain. These are people who have previously worked in client-facing and in telesales and/or in appointment-making...
-
Deutscher Kundenservice-spezialist Für Ein
hace 2 días
Mijas, España Transcom Spain A tiempo completoLiegt es in Ihrer Natur, anderen zu helfen? Wir suchen einen DEUTSCH sprechenden Kollegen mit Problemlösungs-Mentalität, um Teil einer Community von Customer Experience-Experten zu werden. Alle flink, neugierig, motiviert, lebenslang lernend und alle engagiert für die beliebtesten Marken der Welt. Möchten Sie einer von uns werden? Bewerben Sie sich jetzt...