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Store Trainer
hace 4 meses
Buscamos STORE TRAINER para unirse a nuestras tienda FO Alegra en San Sebastián de los Reyes (Madrid)
Purpose & Overall Relevance for the Organization:
To drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and helps adidas meet or exceed our business and people objectives.
Key Responsibilities:
Service Culture
- Role-model service standards and salesfloor leadership skills
- Provide feedback on observed service behaviors of all team members
- Drive daily Team Huddles and Team Captain role on the salesfloor
- Champion consumer NPS and membership initiatives
- Conduct consumer NPS call-backs
- Drive product knowledge transfer to selling behaviors
- Support adoption of consumer facing tools.
Learning Operations
- Create monthly training calendar with store leadership and local Training team
- Plan and coordinate all learning activities for new and existing team members
- Go-to person in store for adidas retail digital learning platforms
- Guide and support Store Leadership Team on creating and completing learning plans
- Organize and ensure availability of relevant training materials
- Support participant journey in expert and specialists certification programs
- Support learning needs related to campaign launches and events*
Learning Delivery
- Facilitate in-person and virtual training sessions
- Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership
- Deliver service and selling skills training
- Deliver evergreen and seasonal product learning in relevant categories
- Deliver new employee Onboarding program
- Engage with the learners throughout their digital learning journey.
Learning Analytics
- Demonstrate impact of learning initiatives using adidas learning analytics tools
- Identify Store learning results for recognition and/or action planning
- Update Store Leadership on learning progress and completion rates
- Analyze NPS reports and propose recognition or action planning on service
- Provide Feedback on Retail learning programs to local Training Team
Knowledge, Skills and Abilities:
- Strong written and verbal communication skills in english
- Strong communication skills including impactful presentation and facilitation skills
- Advanced numeracy and literacy
- Good MS Office Skills
- Solid business acumen and in-depth knowledge of Retail, Consumer and People KPIs
- Ability to multi-task
- Efficient and effective in time management
- Ability to develop strong and credible relationships with store team.
Requisite Education and Experience / Minimum Qualifications:
- Consumer facing experience
- 2 years’ experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.
adidas retail commitment to successful candidate:
- Enrollment in Retail trainer capability program (Brandon Hall Gold Award winner) within 12 months of start date
- Line Manager support in this development journey with access to functional mentoring from a certified retail trainer within local market.
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