Gucci Client Advisor
hace 1 mes
Key Accountabilities
Serve customers accordingly with Gucci selling ceremony Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage Guarantee cross and up-selling for all product categories Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at easeEnsure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones Ensure the achievement of individual and Store goals, enhancing and developing the business Foster open and constructive communication with team members, being always collaborative and proposing effective solutions Contribute to manage the visual display of the products in accordance with Gucci visual standards Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and proceduresEnsure the products replenishment and physical inventory of merchandiseFollow Company grooming, accordingly with Gucci standards and policies Key Requirements
Proven experience in a similar role within fashion retail companies Proven ability to drive and exceed individual and store result Deep passion for fashion and luxury Excellent commercial awareness and customers attitude High flexibility and ability to adapt to different customers Team-player mentalityStrong communication skills Ability to work in a fast moving and dynamic environment Luxury product knowledgeFluent in Spanish and EnglishGucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
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