Housekeeping Supervisor

The Housekeeping Supervisor assists the Executive Housekeeper with all Housekeeping duties and staff, including cleaning rooms and public areas.

Inform the Executive Housekeeper on any observations that might influence the department’s budget.
Identify equipment needs, ensuring appropriate stocks are available for optimal operation, planning departmental investments and initiating purchase orders.
Monitor inventory, purchasing, disbursement and cost control for all linen, uniforms, cleaning supplies, guest rooms, restrooms and public areas supplies, laundry supplies and housekeeping related machinery and equipment.
Ensure real revenues and costs are in line with the recorded figures.
Coordinate the team and ensure the smooth operation in order to achieve a high service quality at all times to drive guest satisfaction and the desired financial results.
Supervise the daily activities of the housekeeping staff to ensure all areas are maintained in an optimal condition in order to meet the customer’s needs.
Conduct department meetings and continually communicates a clear and consistent message regarding the Housekeeping performance.
Conduct daily inspections of guest rooms and other public or back-of the house areas
Monitor the responses from customer feedback channels, identifying problem areas and formulating solutions.
Schedule employees in accordance with forecasted occupancy and adjust staffing to meet real occupancy conditions.
Review staffing levels to ensure that guest service, operational needs and financial objectives are met
Ensure that all employees are aware of harmful chemicals used in the department and protect themselves accordingly.
Work closely together with other departments to ensure optimal working conditions and maximisation of revenues while taking into account the cost factor.
Actively search, develop and implement new ideas to improve and develop service standards and revenues as well as to reduce costs
Promote a good team spirit and good relationship with all colleagues and other departments.
Maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards
Attend meetings when required
Attend training sessions as required by the Department Head or the Human Resources department
Keep the highest level of confidentiality on staff, business and guest information

---