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Customer Experience Specialist

hace 3 meses

València, España David Kennedy Recruitment Ltd. A tiempo completo
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project. This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design.

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Support B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily businessYou will use the latest technology and AI integrations and become an expert in this fieldControl and handle payment inquiries from sellers and buyers through various client platformsResponsible for Trustpilot reviews improving overall company NPS through excellent serviceFlagging and escalation of customer queries and coming up with suitable solutionsMapping and improving business processes to enhance customer journey and satisfaction.

REQUIREMENTS:

Native level German and fluent EnglishCustomer service is in your DNA and you have some experience alreadyExcellent communication skillsAn interest in innovation (think chatbot-integrations)You are proactive and solution-orientedYou can think outside the box to always find a solution for the customerA technical background is an advantageYou are proficient with computers and can type at lightning speed.

BENEFITS:

Spanish and mindfulness classesGreat Friday evening drinks Fitness bootcamps to stay fit and activeWork at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technologyAn international working environment with 20+ nationalitiesAn amazing adventure in one of Europe's most beautiful citiesWorking in a close-knit and start-up teamFree lunch and breakfast at the office.