Technical Customer Assurance Manager Personal Systems
hace 4 semanas
Being part of the HP Customer Support & Services Delivery organization, the Advanced Technical Support and Customer Assurance (ATS&CA) teams provide world class technical elevation and issue resolution along with a proactive Account management.
The Technical Customer Assurance Manager will increase customer satisfaction by providing superior post-sales technical support for PC's covering primarily Iberian clients.
To be successful in this role, a Technical Customer Assurance Manager should have excellent PC technical skills and knowledge, as well as interpersonal skills. Ultimately, a good Technical Customer Assurance Manager is tech-savvy, analytical, and well organized.
This individual contributor position is a very visible role with a strong opportunity to work in a dynamic and customer focused environment and interact with multiple HP organizations.
Job specifics/responsibilities:
Technical Customer Assurance Manager (TCAM) role:
Providing after-sales. technical support to customers
Answering product-related queries in a timely manner.
Maintaining customer relationships and ensuring customer satisfaction.
Identifying hardware and software solutions.
Troubleshooting technical issues (HW / SW / Network)
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new hardware
Providing support in the form of procedural documentation.
Working in a collaborative and a cohesive manner with key HP business units the TCAM works across functions to lead solutions for customer problems, provides installed base performance data and analysis, proactive information including advisories and pre-alerts with the goal to maximize systems up-time and reduce services and incident rates.
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors requiring deep knowledge of HP PCs environments.
Performs root cause analysis of technical issues that drive support inefficiencies and develop actions and plans to reduce their impact at the account level.
Responsible for the success of large deployments on commercial accounts.
Deliver technical trainings to Customer IT department.
Education (degree) and professional experience required:
Technical Degree in computer science
Wide understanding of standard post-sales support processes with proven experience in PC technical support.
Experience in virtual team environment
Track record of direct customer interaction and successful problem resolution
Other requirements:
Fluent in Spanish and English
All other languages (esp. French) would be a real differentiator.
Personal skills and qualities:
Excellent communication skills (up to executive level.) and interpersonal skills.
Strong presentation, influencing and negotiation skills.
Excellent teamwork skills / team player
Results driven attitude, attention to detail and ability to meet deadlines.
Reliable, fast learner and well-organized person with a flexible and responsive attitude
Real passion for customer satisfaction with Customer centric approach
Ability to react quickly to urgent requests and Positive can-do attitude.
Out of the box thinking - ability to find innovative & creative solutions.
Superior problem-solving skills
Business acumen
Stress management while managing multiple cases at one time.
Technical skills
Master PC technical knowledge (Hardware & PC Manageability tools)
Microsoft OS & Microsoft Intune expert (other Operating System proficiency is a plus)
Network proficiency
Some level of project management proficiency.
Proficiency to extract data out of systems, critically evaluate the result of data extractions, and build adhoc reporting (PowerBI... )
Microsoft Excel (up to Pivot Table creation).
Proficient with PowerPoint to create impactful presentation.
Entity: Sales and Services
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
-
Las Rozas, Madrid, España HP Inc. A tiempo completoBeing part of the HP Customer Support & Services Delivery organization, the Advanced Technical Support and Customer Assurance (ATS&CA) teams provide world class technical elevation and issue resolution along with a proactive Account management.The Technical Customer Assurance Manager will increase customer satisfaction by providing superior post-sales...
-
Technical Customer Assurance Manager Personal Systems
hace 4 semanas
Las Rozas, Madrid, España HP Inc. A tiempo completoBeing part of the HP Customer Support & Services Delivery organization, the Advanced Technical Support and Customer Assurance (ATS&CA) teams provide world class technical elevation and issue resolution along with a proactive Account management.The Technical Customer Assurance Manager will increase customer satisfaction by providing superior post-sales...
-
Technical Consultant
hace 5 días
Las Rozas, Madrid, España Hewlett Packard Enterprise A tiempo completoTechnical ConsultantThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.We're solving the world's most complex...
-
Technical Consultant
hace 2 meses
Las Rozas de Madrid, España Hewlett Packard Enterprise A tiempo completoTechnical Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. An HPE Pointnext Services Technical Consultant is a customer facing role that must be able to provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or...
-
Technical Consultant
hace 2 meses
Las Rozas de Madrid, España Hewlett Packard Enterprise A tiempo completoTechnical Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. We’re solving the...
-
Telco Solutions Technical Consultant Internship
hace 2 meses
Las Rozas, Madrid, España HEWLETT-PACKARD SERVICIOS ESPAÑA S.L. A tiempo completoHewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. At HPE we believe in bold moves, the power of "Yes we can", and being a force for good. Our work thrives on differences, feeling creativity to give our...
-
Field Technical Support Engineer
hace 6 días
Las Rozas, Madrid, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a: Field Technical Support EngineerSensormatic Solutions assists retailers in providing seamless personalized experiences by facilitating accurate decision-making throughout the organization. We establish connections and bridge gaps within retail enterprises to offer crucial real-time insights into inventory,...
-
Senior Solutions Manager Iot
hace 5 días
Las Rozas, Madrid, España Johnson Controls A tiempo completoSenior Solutions Manager IOT - A Coruña:Sensormatic Solutions, the leader in Loss Prevention, Inventory, and Shopper Experience Solutions, is looking for a Leader who is focused on delivering emerging technology solutions in a lean startup mode for the newly formed customer focused team in Coruna, Spain.What you will do You will lead HW & SW...
-
Field Technical Support Engineer III
hace 5 días
Las Rozas, Madrid, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
-
Rfid Field Technical Support Engineer Ii
hace 6 días
Las Rozas, Madrid, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a:RFID Field Technical Support EngineerSensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
-
Field Technical Support Engineer III
hace 3 semanas
Las Rozas, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
-
RFID Field Technical Support Engineer II
hace 3 semanas
Las Rozas, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a: RFID Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
-
Senior Solutions Manager Iot
hace 2 meses
Las Rozas de Madrid, España Johnson Controls A tiempo completo**Senior Solutions Manager IOT - A Coruña**: Sensormatic Solutions, the leader in Loss Prevention, Inventory, and Shopper Experience Solutions, is looking for a Leader who is focused on delivering emerging technology solutions in a lean startup mode for the newly formed customer focused team in Coruna, Spain. **What you will do ** You will lead HW & SW...
-
Las Rozas, Madrid, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
-
Las Rozas, Madrid, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
-
Las Rozas, Madrid, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
-
Field Technical Support Engineer
hace 4 semanas
Las Rozas de Madrid, España Johnson Controls A tiempo completoFor our Retail Division we are looking for a: **Field Technical Support Engineer**: Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
-
Field Technical Support Engineer
hace 3 semanas
Las Rozas de Madrid, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a: **Field Technical Support Engineer**: Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
-
Las Rozas, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
-
Las Rozas, España Johnson Controls International A tiempo completoFor our Retail Division we are looking for a: RFID Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
