Client Advisor, Casa Loewe Barcelona

hace 4 semanas

Barcelona, España Loewe A tiempo completo

About LOEWE

Created in Spain in 1846, LOEWE celebrates over 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.

JOB DESCRIPTION

Role Mission

As a Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

Responsibilities

Achieve individual and store objectivesConnect with clients in an engaging emotional way to provide an exceptional and memorable client experienceEngage with all clients and develop long lasting relationshipsMaintain relations with clients through regular communication and connection via email, phone, messages, or personalized notesMaster and transmit our brand history and heritageHighlight our product categories through your product knowledge and storytellingDevelop and grow your client book, updating client information on the relevant company toolsPerform as a team player, participating and collaborating in all activities contributing to the overall objectives of the storeActively participate in visual merchandising in accordance with LOEWE’s visual standardsMaintain products in an efficient, clean, secure, and organized manner; front and back of houseSupport with inventory management and ad hoc back of house tasksFollow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior


PROFILE

Key Requirements

Proven experience in achieving individual goals and contributing to team resultsExperience within a similar customer centric roleA deep interest in Fashion, Art, and CultureBe naturally inclusive and open mindedConfident, service orientated, adaptable and empathetic in style and approachEffective communication skills with the sensitivities to build and maintain a client portfolioResults driven with a commercial mindset without compromising on the Team Player attitude

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