Order Desk Specialist
hace 1 mes
Multinacional de electrónica de consumo que diseña, desarrolla, fabrica y vende productos de frío, lavado y Aire desea incorporar un / una:
Order Desk Specialist.
Principales Funciones y Responsabilidades:
• Asegurar la información del pedido y confirmar los datos del pedido.
• Verificar los precios y la información básica del pedido (cantidad, fecha de entrega, lugar de entrega, número de pedido, etc.)
• Verificar los datos del pedido revisando, eliminando, corrigiendo y / o volviendo a ingresar datos que pueden o no haber sido correctos en primer lugar.
• Cooperar con el responsable de A.R. para resolver todos los problemas de límite de crédito y cualquier bloqueo de clientes en SAP para crear Notas de Entrega.
• Trabajar con el equipo logístico para completar el proceso de emisión de albarán.
• Informar al gerente de SOP (Sales Order Process) de cualquier dificultad / problema que no se pueda resolver durante el trabajo diario relacionado con la entrada de pedidos.
• Primer contacto, atendiendo a los clientes / Servicio Postventa cuando llaman a la oficina para brindarles soporte sobre pedidos, stock, entregas, etc.
• Hacer un seguimiento de todos los requisitos / discrepancias con los clientes / Servicios postventa hasta que se resuelvan por completo.
• Coordinar con otros departamentos como logística y servicio técnico las incidencias y asignarlas a cada departamento relacionado y dar seguimiento hasta que estén completamente resueltas.
• Informar al responsable de Procesamiento de pedidos de cualquier dificultad / problema que no se pueda resolver a través de los procedimientos ya establecidos.
Requisitos Formación e idioma:
· Experiencia de al menos 3 años en posiciones similares.
· Formación profesional o diplomatura universitaria relacionados con el puesto.
· Habilidad en la gestión de bases de datos.
· Conocimientos de SAP y de EDI a nivel usuario.
· Alto dominio de Excel.
· Conocimientos de inglés. (Nivel B2)
· Conocimientos de Portugués. (Nivel C1)
· Dominio de Microsoft Office.
· Trabajo en equipo. Oferta y entorno profesional:
- Ven a formar parte de uno de los líderes mundiales en electrónica de consumo.
- Cultura empresarial que promueve activamente el diálogo constructivo entre colaboradores, clientes y departamentos.
- Atractiva retribución salarial en base a formación, conocimientos y experiencia aportados.
- Formación continua y opciones de promoción.
- Trabajo Híbrido con 2 días de trabajo en remoto por semana.
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