Application Administrator

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As the Student Housing Application Administrator within GDSO’s Living Technologies Team reporting to the Lead System Architect, you are part of a collaborative and service-obsessed Information Technology Team, partnering with the aparto Operations Team enabling Hines to deliver an industry-leading Student Living experience. Through troubleshooting and resolving system issues within our Enterprise Property Management System, engaging with aparto Operations and other Corporate Teams, you will ensure the delivery of an optimal and frictionless End User Experience for our On-Site Leasing and Maintenance Teams, Regional and Corporate Users, and our Student, Short Stay and Enrolling Student Residents. With our growing Student Housing portfolio, this role will interact with and serve Teams worldwide. As such, this will be a highly visible and collaborative role across the Hines Organization, requiring the ability to create and maintain strong working relationships with other Teams from the peer level up to Senior Leadership across Hines.

This is primarily an in-office worker position reporting into the office four (4) days, weekly. Occasional travel (less than 10% annually) to Europe may be required.

Promptly respond to requests submitted through our HelpDesk ticketing system

Partner with aparto Operations Team to identify training opportunities for our On-Site Teams

Create and maintain End User Manuals

Leverage Project Management skills to organize multiple tasks from various Stakeholders

System Testing ensuring application fixes and enhancements

Liaise between our property management solution provider and our End Users to solve problems

On-boarding new site Teams and End User Management application security administration

System audits for process and data quality

Report development and management

On-site End User Training and potentially aparto Operations

Occasional weekend work and support for Turnaround

Supporting Management with corporate objectives and initiatives as required by aparto Operations and other Teams support

Collaborating with teams from different countries

Qualifications

Minimum Requirements include:

Student Housing industry property management experience

Bachelor’s degree, or other related work experience

Excellent troubleshooting and analytical skills

Excellent communication skills and service-obsessed approach to End User support

Excellent time management skills

Solution-oriented approach to problem solving

Even-tempered with a bias towards a collaborative work style

Proficient with MS Office 365 (i.e., Outlook, Word, Excel, PowerPoint, etc.)

Proficient with collaboration platforms (i.e., MS Teams, Zoom, etc.)

Experience using or supporting StarRez or any other Student Housing Property Management System preferred

Experience using Smartsheet and PowerBI preferred

Related professional certifications preferred (i.e., PMP, DASM, ITL, etc.)

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 30 countries. We manage a $94.6B portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 790 properties totaling over 269 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit and follow @Hines on social media. Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Full-Time