Customer Support Agent with Farsi

hace 1 mes

España Wibit Consulting & Services A tiempo completo

In collaboration we are working with a leading financial services company that is looking to recruit a Farsi-speaking Customer Support Agent for their Limassol office. Location: Limassol office or hybrid if out of Limassol, Cyprus Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Proven customer support experience Experience/background in Forex and the Financial Market is a plus Excellent command of the English (C1) and Farsi (C1) languages, both verbal and written Proficiency in the use of Microsoft Office Word, Excel, Outlook Strong phone contact handling skills and active listening Ability to work under pressure and meet deadlines Excellent communication and presentation skills Flexible to work on weekly rotating shifts (morning/ afternoon/ night) REQUIREMENTS: Excellent Farsi language, both oral and written. Fluent in English. Effectively managing the company chats, E-mails and calls Identifying and assessing customer’s needs to achieve satisfaction Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal Offer support to the lead/client within the specified time frame Updating CRM and keeping records of all communications and action taken Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction Work independently and in teams Follow standard processes and procedures. BENEFITS: Remuneration according to qualifications and experience Medical Insurance Scheme Provident Fund 13th Salary Company’s Group Discount Scheme Inhouse fitness room with classes offered Modern working space at a central and convenient location of Limassol close to the highway Friendly multinational environment Opportunities for professional learning and growth

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