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At Ferragamo, we're more than just building a Brand We're redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship. And you’re more than just joining a Team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team. Let’s Evolve Iconic and create the next exciting chapter We are currently looking for a Store Manager to join our store in Malaga, Spain YOU A leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential. Undertake work with a high degree of integrity, leading by example in every situation. Take action and ownership, ensuring a magical client experience for our clients and handling your team and clients with personal care and empathy THE JOB Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience Play an active role in supporting your team on the sales floor, to drive individual and team objectives Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion ESSENTIALS Being passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients. Communicating and storytelling with conviction, you master the ability to listen and ask the right questions. Acting and thinking first of the employee and client relationship. Empowering team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit. Thinking innovatively of new ways of creating value and magic for the clients MISSION DETAILS Design, lead and drive store strategy to achieve the best sales performance and key performance indicators, by understanding client desires and creating a hand-crafted 360°experience for the client Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable environment Role model best in class sales and self-leadership by playing an active role within the team, and also take action to solve problems with positive outcomes Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures etc.) Conduct regular reviews with the team including department managers to increase team performance and further develop their skills Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward thinking mindset Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals Languages: Proficiency in Spanish and English, more languages will be advantageous. Location : Designer Outlet Malaga OUR DEI COMMITMENT TO YOU At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.
